An obituary on your website is often a place for the family to reflect on the life well lived and a place for healing. Many times after a death occurs, the family is looking for a place to go prior to making arrangements. They find themselves searching through websites for information and guidance. The Family Portal is a intended to be a place for the family to go and begin care before they ever meet with you.
Once the obituary is displayed, there are times when family members want to remove photos and have more control over what is posted on their loved one’s obituary. Typically, they call the firm and ask to make changes, only adding to their workload. With the Family Portal, you put the family in control to manage many aspects of the obituary to reduce your workload.
Here’s how the Family Portal works:
We currently do not ask for obituary information or vital records information. It is something we are considering, but for the time being the Family Portal is focused on tasks that are related to the obituary, not case management.